Frequently Asked Questions

How do I operate my door manually? (i.e. disengage the door from the operator)

There is a red cord hanging from the operator shaft. Pull this cord down and lift the door simultaneously – this will disengage the door from the operator (the door can now be manually operated). To re-engage, simple leave the door in the half open position, and work the operator... It may take a few seconds but it will eventually engage, and the door will work automatically.

How do I maintain my Timbercon garage door, and how often should I do so?

Timber: Our initial triple coat will last approximately three years. Thereafter, it is recommended that one applies a water based sealer to the door every 18-24 months depending on how much exposure to sun and rain the door gets. Sealer is available from Timbercon. Simply wipe the door with a damp cloth to rid it of dust and other dirt, and apply the sealer with a paint brush (sanding of the door before applying the sealer is not really necessary). One coat of the sealer will suffice, although additional coats will no doubt be beneficial.

Fibreglass, Steel & Aluminium: Fibreglass, Steel and Aluminium doors may simply be washed with soap water, or wiped down with a damp cloth. We advise to those living in coastal areas and close proximities to the beach that steel doors and steel parts be washed down regularly, in order to delay inevitable corrosion.

How often should my door and motor be serviced?

We recommend that one has their door serviced every 12 months. Service call outs can be arranged by phoning in, and booking an appointment for one of our service technicians to come out and complete a general service of the garage door.

Where can I get spares for my Timbercon garage door?

Hinges, nylon rollers, weather seals, cables and cable drums, brackets and bearing plates and much more are available from us. If you are unsure as to whether or not we stock a part you require, feel free to give us a call and we will advise you accordingly. Torsion springs are also available from us. However, if you have a broken spring we recommend that our service technicians replace them, as it can be dangerous if you are unsure how to install them correctly. To avoid the inconvenience of your door not working due to a broken spring, it is advised that the spring/s on your door are replaced every five years.

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